Terms of Service — Hotel Serendipity Tortuguero

These Terms govern reservations, stays, and services at Hotel Serendipity. By booking with us or using https://hotelserendipity.com, you agree to these Terms.

1. Reservations

A reservation is confirmed when you receive written confirmation.
Rates and availability may change until your booking is confirmed.
You must provide accurate guest and contact information.

2. Adults-only policy

Guests must be 15 years of age or older unless otherwise agreed in writing.

3. Check-in and check-out

Check-in from 3:00 PM. Check-out by 11:00 AM. Late check-out may incur fees when available.

4. Cancellation

Free cancellation up to 48 hours before check-in. Later cancellations, no-shows, or early departures may be charged per the booked rate plan. OTA bookings follow the OTA's stated policy.

5. Payments

Deposits and balances are due as stated in your confirmation. Prices are in CRC unless otherwise noted.

6. Tours and extras

Tours and add-ons depend on availability, weather, and park rules. Some activities require separate park tickets unless explicitly included.

7. Guest conduct

Guests must respect staff, other guests, wildlife, and local laws. We may end a stay without refund for unsafe or disruptive behavior.

8. Liability

Outdoor and adventure activities involve inherent risk. To the extent permitted by law, we are not liable for delays, weather, or events beyond our reasonable control.

9. Privacy

See our Privacy Policy.

10. Contact

Hotel Serendipity 1809 Playa Road, Tortuguero Limón Province, Costa Rica 70206 +506 7230 1518 · "hotel@hotelserendipity.com"